>> SPECIAL OFFER << >> IF YOU PRESENTLY HAVE A V.34 DIALUP SUBSCRIPTION << Through the end of June only (payments must be post-marked by June 30th), if you presently have a V.34 dial-up subscription and purchase a one-year or two-year 56k dial-up subscription, the time remaining on your V.34 account will be upgraded to 56k for free. I am making this special offer because in downsizing the V.34 pool I fear I've taken a few too many lines out given current usage patterns. >> IF YOU ALREADY HAVE 56K SERVICE << US West has finally worked disconnects that have been ordered on the V.34 access numbers. The disconnects bring the modem-to-user ratio to 10:1, >IF< everybody paying for 56k access were actually using the 56k access numbers. Some of the people I've contacted were using the V.34 numbers because they had planned to get a 56k modem but still have a V.34 (or slower) modem. You CAN use the 56k access line with a V.34 or even 19.2k, or even slower modem. What's more you will get better connect speeds even with v.34 modems because of the digital termination of the 56k lines. If you are paying for 56k, please use the 56k numbers even if you only have a V.34 modem still. This will help us provide better service for everybody. The problems with the new Seattle POP are largely resolved. We still have some issues with ISDN, there is still a problem with Vashon being able to reach it, and we've got a few users served out of the Eastlake central office that are getting poor connect speeds, but for the vast majority it is now working properly. Those of you with ISDN in Seattle, please try 299-0155 and let me know if it is working for you. Please let me know what type of TA or ISDN router you are using (whether it is working or not). There may be an equipment compatibility issue and we need to determine if this is the case. We are not disconnecting the old number anytime soon. This means you now have a redundant way to get to the net in Seattle without using the V.34 access line. If you have 56k service and use the Seattle access number, please try the new number, (206) 299-0155. If it works as well as the old, (206) 812-1399, please use the new number. I would suggest making dial-up networking entries for both so you can readily switch from one to the other in the event of a failure. These two numbers are in seperate physical POP's using different telephone companies (one is using ELI, the other Pac West Telecom), with different backbone providers, and thus are essentially independent, failure at one location is unlikely to affect the other, the one exception is a radius server failure can still break both locations.